The playbook analyzes the organization's core operating models and capabilities to determine the Shared Services Operations (SSO) operating model types, complexities, gaps, and impacts. It provides a multitude of analysis views into the SSO current state, the optimal future state, and integrated roadmaps to ensure efficient execution of an SSO strategy, measuring the impacts to performance.
It identifies and measures what capabilities are ideal and ready to move to an SSO model. The offering determines the complexity that needs to be reduced and managed to ensure effectiveness by removing redundancies or closing gaps that can drive SSO inefficiencies, costs, risks or inconsistent customer experience. It ensures alignment to the key strategy and performance measures targeted via dynamic, multi-view dashboards.