Operational Excellence Playbook

Description
 

The playbook provides a multitude of analysis of an organization’s operating model performance and strategic fit. It quickly aligns people, process, and technology to the business operating model(s). It defines the patterns and gives transparency of the impact of complexity on customers, product and the business’ ability to execute in a dynamic environment.

 
Benefit
 

The playbook reveals the overt and hidden effects of Operating Model complexity that drive risks and cost to the business. It uncovers the barriers to optimally deliver the organization's products or services and uncovers processes that drive inconsistent customer experience. It reveals the impacts different Operating Models have on the business' performance.  The playbook identifies opportunities to streamline the Operating Models to optimize revenue and costs while reducing operational risk. It reveals the ability of the Operating Model(s) to be agile to the changing needs of the business. Organizations who have deployed the playbook have reduced Operating Model redundancies by up to 30%.

Supply Chain Playbook

Description
 

The playbook provides analysis to an organization’s Supply Chain Networks’ performance and strategic fit as well as the readiness for strategic change. It defines the Supply Chain patterns and gives transparency of the impact of complexity on customers, products and the ability to execute in a dynamic environment. It aligns technology to the Supply Chain Networks to determine if the Supply Chain Capability is fully leveraging the technology to achieve its objectives and goals.

 
Benefit
 

The playbook reveals overt and hidden impacts of the Supply Chain Networks’ complexity that drive risks and cost to the business, delivery of products/services and processes that drive inconsistent customer experience. It reveals the impacts different Supply Chain Networks have on the business' performance.  The playbook identifies opportunities to streamline the Supply Chain Network to optimize revenue and costs while reducing Supply Chain Network risk. It reveals the ability of the Supply Chain Network(s) to be agile to the changing needs of the business. 

 

Shared Services Playbook

Description
 

The playbook analyzes the organization's core operating models and capabilities to determine the Shared Services Operations (SSO) operating model types, complexities, gaps, and impacts. It provides a multitude of analysis views into the SSO current state, the optimal future state, and integrated roadmaps to ensure efficient execution of an SSO strategy, measuring the impacts to performance.

 

Benefit
 

It identifies and measures what capabilities are ideal and ready to move to an SSO model. The offering determines the complexity that needs to be reduced and managed to ensure effectiveness by removing redundancies or closing gaps that can drive SSO inefficiencies, costs, risks or inconsistent customer experience. It ensures alignment to the key strategy and performance measures targeted via dynamic, multi-view dashboards.

Cloud Enablement Playbook

Description
 

The playbook analyzes the current state operating models to uncover patterns and the complexity to execute a Cloud Transformation. It defines the Target Cloud Operating Model, process patterns, capability impacts, capability readiness and optimal cloud technology portfolio. The offering drives out the roadmaps across the cloud transformation phases.

 
Benefit
 

The playbook identifies and validates if the organization should go to the cloud and provides simulation capabilities to verify the expected benefits, how the organization should execute the cloud strategy by understanding what capabilities and technologies are ripe for the cloud and the corresponding impacts to the operating model. It designs the changes, with the corresponding roadmaps, which need to be deployed by the organization (people, process, tech, etc.). Organizations who have deployed the playbook have accelerated cloud enablement and adoption by 50%. 

Service Catalog Playbook

Description
 

The playbook analyzes the organization’s current state operating model to drive transparency of their core Services delivered to their customers (internal or external) by aligning them to the Business Operating Models. It identifies the Services and their utilization patterns by understanding how the operating models manage the complexity within the business. The offering defines the optimal Services Catalog, corresponding Target State Services Operating Model, and the interactive roadmaps to achieve the desired outcomes.

 
Benefit
 

The playbook enables the organization to find opportunities to collaborate and identify Shared Services that can then be leveraged across products/services globally. It identifies the hidden complexity, gaps, and redundancies that are impacting Service delivery, performance and SLAs. It provides a repeatable capability to design and deploy high performing Service portfolios while measuring performance across the organization via dynamic, multi-view dashboards.

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